WoW Voice Desk

Your conversations, at a glance.

A clear view of the team and the calls that need attention.

Waiting in queue—Ready for the next available operator

Operators available—Connected and accepting calls

Active conversations—Currently connected to an operator

Team availability

Live

YOUR NEXT CONVERSATION

Be there when
customers call.

Your availability controls whether new calls are routed to you.

Recent conversations

Browser phone

Disconnected

OP

Operator

Keep this browser tab open. Use a headset for clear audio.

STAY IN TOUCH

Call a customer back.

Check their WhatsApp calling permission before placing a call.

Permission requests use WhatsApp messaging. A free-form request requires an open customer service window; outside it, use an approved template in your messaging system.

Call history

Latest 100 visible calls. Operators see their calls and unassigned calls.

Find a number or operator

Your team

Each operator gets an individual login and browser extension.

Overview

Your conversations, at a glance.

Team availability

Be there when
customers call.

Recent conversations

Browser phone

Operator

Call a customer back.

Call history

Call recording

Your team

Connect the right available operator.

One number. Your whole team.

Add operator

Set up the operator's password

Call notes

A familiar call.A better connection.

Welcome back.

Your conversations, at a glance.

Team availability

Be there whencustomers call.

Recent conversations

Browser phone

Operator

Call a customer back.

Call history

Call recording

Your team

Connect the right available operator.

One number. Your whole team.

A familiar call.
A better connection.

Be there when
customers call.